# FAQ

**URL:** https://cms-helpdesk.ncas.ac.uk/c/howto/faq/9.md

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## [About the FAQ category](https://cms-helpdesk.ncas.ac.uk/t/about-the-faq-category/23)

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**Author:** [@RosalynHatcher](https://cms-helpdesk.ncas.ac.uk/u/RosalynHatcher)\
**Replies:** 0

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Frequently Asked Questions

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## [Restarting after puma2 reboot](https://cms-helpdesk.ncas.ac.uk/t/restarting-after-puma2-reboot/2072)

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**Author:** [@AnnetteOsprey](https://cms-helpdesk.ncas.ac.uk/u/AnnetteOsprey)\
**Replies:** 0\
**Last updated:** [30 April 2026 12:45 UTC](https://cms-helpdesk.ncas.ac.uk/t/restarting-after-puma2-reboot/2072 "2026-04-30T12:45:14Z")

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Puma2 was rebooted today, Thurs 30 April 2026 at 13:20, to apply an urgent security fix. The system is now back up and running. If you were running any Rose/Cylc suites, you will need to do the following: Set up your s…

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## [Monsoon2: How to specify /projects output directory for a suite](https://cms-helpdesk.ncas.ac.uk/t/monsoon2-how-to-specify-projects-output-directory-for-a-suite/112)

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**Author:** [@RosalynHatcher](https://cms-helpdesk.ncas.ac.uk/u/RosalynHatcher)\
**Replies:** 0\
**Last updated:** [1 July 2021 15:18 UTC](https://cms-helpdesk.ncas.ac.uk/t/monsoon2-how-to-specify-projects-output-directory-for-a-suite/112 "2021-07-01T15:18:39Z")

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If you are a member of multiple projects on Monsoon2 you can specify which /projects directory your Rose/Cylc suite writes to by adding the following to the top of the rose-suite.conf file. root-dir=\*=/projects/\<project…

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## [FCM checkout on ARCHER2](https://cms-helpdesk.ncas.ac.uk/t/fcm-checkout-on-archer2/89)

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**Author:** [@RosalynHatcher](https://cms-helpdesk.ncas.ac.uk/u/RosalynHatcher)\
**Replies:** 0\
**Last updated:** [25 June 2021 15:46 UTC](https://cms-helpdesk.ncas.ac.uk/t/fcm-checkout-on-archer2/89 "2021-06-25T15:46:16Z")

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In order to use fcm co on ARCHER2 you need to add the following to your ~/.bash\_profile to pick up some additional perl modules required by FCM: export PERL5LIB=/work/y07/shared/umshared/perl5/lib/perl5/x86\_64-linux-thr…

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## [Could not open a connection to your authentication agent](https://cms-helpdesk.ncas.ac.uk/t/could-not-open-a-connection-to-your-authentication-agent/28)

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**Author:** [@RosalynHatcher](https://cms-helpdesk.ncas.ac.uk/u/RosalynHatcher)\
**Replies:** 0\
**Last updated:** [20 April 2021 15:45 UTC](https://cms-helpdesk.ncas.ac.uk/t/could-not-open-a-connection-to-your-authentication-agent/28 "2021-04-20T15:45:54Z")

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If ssh-add gives the error message: Could not open a connection to your authentication agent, this is because your ssh-agent has stopped running for some reason and is unable to restart automatically. Try removing the ss…

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## [How to restart your ssh-agent](https://cms-helpdesk.ncas.ac.uk/t/how-to-restart-your-ssh-agent/24)

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**Author:** [@RosalynHatcher](https://cms-helpdesk.ncas.ac.uk/u/RosalynHatcher)\
**Replies:** 0\
**Last updated:** [20 April 2021 15:27 UTC](https://cms-helpdesk.ncas.ac.uk/t/how-to-restart-your-ssh-agent/24 "2021-04-20T15:27:24Z")

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Normally your ssh agent persists even when you log out of PUMA. However, from time to time it can vanish. If you are prompted for your passphrase, this means the ssh-agent has stopped for some reason. The agent should h…