Hi Emanuele,
Assuming you credentials are fine, please do check as advised by Juan.
However, there is a known issue which generates this error message, I suspect the problem is likely due to performance issues with the JASMIN Quobyte storage as documented in this helpdesk ticket: Globus transfer failures
Whilst we work to find a temporary workaround until the storage issues are fixed, the best course of action is :
- go to the Globus web app and kill the retrying transfer
- In the cylc GUI retrigger the pptransfer task
This should hopefully cause Globus to use a different JASMIN transfer node. Nodes that have problems are rebooted but I don’t know if that is happening automatically over the bank holiday weekend or not.
Regards,
Ros.