# forgot user name and email address - can't access CMS

**URL:** <https://cms-helpdesk.ncas.ac.uk/t/forgot-user-name-and-email-address-cant-access-cms/493>\
**Category:** Uncategorized\
**Created:** [28 February 2022 14:27 UTC](https://cms-helpdesk.ncas.ac.uk/t/forgot-user-name-and-email-address-cant-access-cms/493 "2022-02-28T14:27:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![irealm37](https://avatars.discourse-cdn.com/v4/letter/i/779978/32.png) [@irealm37](https://cms-helpdesk.ncas.ac.uk/u/irealm37)\
**Post date:** [28 February 2022 14:27 UTC](https://cms-helpdesk.ncas.ac.uk/t/forgot-user-name-and-email-address-cant-access-cms/493/1 "2022-02-28T14:27:54Z")

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Hello,

I would like to raise a ticket, however, I cannot remember my credentials. I got an account many years ago, and I cannot remember the user name and/or the email address that I used. Maybe I used my Bristol email address [im13009@bristol.ac.uk](mailto:im13009@bristol.ac.uk) ??

Could you help me with this?

Many thanks,

Irene malmierca

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**Author:** ![RosalynHatcher](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/rosalynhatcher/32/11_2.png) [@RosalynHatcher](https://cms-helpdesk.ncas.ac.uk/u/RosalynHatcher)\
**Post date:** [28 February 2022 14:50 UTC](https://cms-helpdesk.ncas.ac.uk/t/forgot-user-name-and-email-address-cant-access-cms/493/2 "2022-02-28T14:50:10Z")

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Hi Irene,

Our helpdesk has moved to: [https://cms-helpdesk.ncas.ac.uk](https://cms-helpdesk.ncas.ac.uk)  
Please use the sign up link to register for an account.

Regards,  
Ros.