# Pumanew.novalocal error message on puma2

**URL:** <https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497>\
**Category:** Uncategorized\
**Tags:** PUMA2\
**Created:** [1 August 2024 10:11 UTC](https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497 "2024-08-01T10:11:29Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![shakka](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/shakka/32/111_2.png) [@shakka](https://cms-helpdesk.ncas.ac.uk/u/shakka)\
**Post date:** [1 August 2024 10:11 UTC](https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497/1 "2024-08-01T10:11:29Z")

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Hi CMS

Not a pressing issue but ever since the puma server switched again I’ve been getting an error message every 30 s or so when logged into puma:

ERROR: [Errno -2] Name or service not known: pumanew.novalocal

It doesn’t seem to have any effect but is extremely irritating! Is there a way of suppressing it, or removing it entirely? It’s quite frustrating when it pops up in the middle of scripts I’m editing in vim or similar.

Cheers  
Ella

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**Author:** ![grenville](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/grenville/32/29_2.png) [@grenville](https://cms-helpdesk.ncas.ac.uk/u/grenville)\
**Post date:** [1 August 2024 10:32 UTC](https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497/2 "2024-08-01T10:32:03Z")

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Ella

You have one or more old puma cylc-run directories floating about on puma2 - delete them & the problem should go away - or if you don’t want to delete them, try just deleting the contact file:

`rm ~/cylc-run/<suiteid>/.service/contact`

Grenville

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**Author:** ![shakka](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/shakka/32/111_2.png) [@shakka](https://cms-helpdesk.ncas.ac.uk/u/shakka)\
**Post date:** [1 August 2024 10:53 UTC](https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497/3 "2024-08-01T10:53:41Z")

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Thanks Grenville - seems to have done the trick!

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**Author:** ![shakka](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/shakka/32/111_2.png) [@shakka](https://cms-helpdesk.ncas.ac.uk/u/shakka)\
**Post date:** [1 August 2024 11:06 UTC](https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497/4 "2024-08-01T11:06:02Z")

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Hang on - spoke too soon. What should the contents of that file actually look like?

I also misinterpreted your original suggestion and deleted _all_ the contact files… and now can’t connect to my running suites. doh. Suggestions?

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**Author:** ![grenville](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/grenville/32/29_2.png) [@grenville](https://cms-helpdesk.ncas.ac.uk/u/grenville)\
**Post date:** [1 August 2024 12:52 UTC](https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497/5 "2024-08-01T12:52:00Z")

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Ella

try a `rose suite-restart`

if that doesn’t work, try a `rose suite-run --restart` (bear in mind this will load any changes to the suite since the last run)

Grenville

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<div class="post-metadata">

**Author:** ![shakka](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/shakka/32/111_2.png) [@shakka](https://cms-helpdesk.ncas.ac.uk/u/shakka)\
**Post date:** [1 August 2024 13:20 UTC](https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497/6 "2024-08-01T13:20:22Z")

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Thanks Grenville! We’re back up to speed…!

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/cms_support/original/1X/1fd2411499ffcbc299fe756cd5cdf26e44956558.png) [@system](https://cms-helpdesk.ncas.ac.uk/u/system)\
**Post date:** [3 August 2024 13:20 UTC](https://cms-helpdesk.ncas.ac.uk/t/pumanew-novalocal-error-message-on-puma2/1497/7 "2024-08-03T13:20:58Z")

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