# Submit-failed for pptransfer

**URL:** <https://cms-helpdesk.ncas.ac.uk/t/submit-failed-for-pptransfer/618>\
**Category:** Unified Model\
**Tags:** ARCHER2, PUMATest\
**Created:** [15 June 2022 09:31 UTC](https://cms-helpdesk.ncas.ac.uk/t/submit-failed-for-pptransfer/618 "2022-06-15T09:31:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![racheldiamond](https://avatars.discourse-cdn.com/v4/letter/r/eb9ed0/32.png) [@racheldiamond](https://cms-helpdesk.ncas.ac.uk/u/racheldiamond)\
**Post date:** [15 June 2022 09:31 UTC](https://cms-helpdesk.ncas.ac.uk/t/submit-failed-for-pptransfer/618/1 "2022-06-15T09:31:27Z")

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Hi,

One of my suites (u-ck767) has status submit-failed for pptransfer task for 19401101T0000Z. Earlier today I had to re-add my key to ssh from ARCHER2 to JASMIN, which may be why this task failed initially (?) but I’m not sure why I still get submit-failed when I trigger the task now.  
I think my connections from PUMAtest to ARCHER2, and from ARCHER2 to JASMIN are fine, and other pptransfer tasks (e.g. for suites u-cn849 and u-cn850) ran fine after I retriggered them after re-adding my ssh key.

Best wishes,

Rachel

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**Author:** ![RosalynHatcher](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/rosalynhatcher/32/11_2.png) [@RosalynHatcher](https://cms-helpdesk.ncas.ac.uk/u/RosalynHatcher)\
**Post date:** [15 June 2022 09:51 UTC](https://cms-helpdesk.ncas.ac.uk/t/submit-failed-for-pptransfer/618/2 "2022-06-15T09:51:33Z")

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Hi Rachel,

In the log/suite/log file you’ll find the error message:

```auto
    Connection closed by 193.62.216.45
        ERROR: command returns 255: ssh -oBatchMode=yes -oConnectTimeout=10 login4.archer2.ac.uk env CYLC_VERSION=7.8.7 CYLC_UTC=True TZ=UTC bash --login -c ''"'"'exec "$0" "$@"'"'"'' cylc jobs-submit --utc-mode --remote-mode -- ''"'"'$HOME/cylc-run/u-ck767/log/job'"'"'' 19401101T0000Z/pptransfer/05

```

`login4.archer2.ac.uk` looks to unavailable for some reason. I get connection closed to when I try to contact it. Change to another login node; u-cn849 for example is running ok as it is using `login3.archer2.ac.uk`.

Cheers,  
Ros.

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**Author:** ![racheldiamond](https://avatars.discourse-cdn.com/v4/letter/r/eb9ed0/32.png) [@racheldiamond](https://cms-helpdesk.ncas.ac.uk/u/racheldiamond)\
**Post date:** [15 June 2022 10:14 UTC](https://cms-helpdesk.ncas.ac.uk/t/submit-failed-for-pptransfer/618/3 "2022-06-15T10:14:01Z")

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Great, thanks so much.

Best wishes,

Rachel

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/cms_support/original/1X/1fd2411499ffcbc299fe756cd5cdf26e44956558.png) [@system](https://cms-helpdesk.ncas.ac.uk/u/system)\
**Post date:** [17 June 2022 10:14 UTC](https://cms-helpdesk.ncas.ac.uk/t/submit-failed-for-pptransfer/618/4 "2022-06-17T10:14:42Z")

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