# Unable to access PUMA "new" Mon 30 Jan 2022

**URL:** <https://cms-helpdesk.ncas.ac.uk/t/unable-to-access-puma-new-mon-30-jan-2022/890>\
**Category:** Uncategorized\
**Created:** [30 January 2023 13:52 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-access-puma-new-mon-30-jan-2022/890 "2023-01-30T13:52:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![markr](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@markr](https://cms-helpdesk.ncas.ac.uk/u/markr)\
**Post date:** [30 January 2023 13:52 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-access-puma-new-mon-30-jan-2022/890/1 "2023-01-30T13:52:42Z")

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Hello,  
I wonder if there is an issue with PUMA SSH?  
I have not been successful yet and another colleague confirmed that they cannot log in either.  
I also removed the entries fro the .ssh/config to go back to basics and it did not work.

Here is a verbose log of SSH:

> mobaxterm % ssh -vvv -Y markr@pumanew OpenSSH\_7.5p1, OpenSSL 1.0.2r  
> 26 Feb 2019  
> debug1: Reading configuration data /home/mobaxterm/.ssh/config  
> debug1: /home/mobaxterm/.ssh/config line 7: Applying options for  
> pumanew  
> debug1: Reading configuration data /etc/ssh\_config  
> debug1: /etc/ssh\_config line 10: Deprecated option “useroaming”  
> debug2: resolving “192.171.169.138” port 22  
> debug2: ssh\_connect\_direct: needpriv 0  
> debug1: Connecting to 192.171.169.138 [192.171.169.138] port 22.  
> debug1: Connection established.  
> debug1: key\_load\_public: No such file or directory  
> debug1: identity file /home/mobaxterm/.ssh/id\_rsa\_leeds2\_puma type -1  
> debug1: key\_load\_public: No such file or directory  
> debug1: identity file /home/mobaxterm/.ssh/id\_rsa\_leeds2\_puma-cert  
> type -1  
> debug1: Enabling compatibility mode for protocol 2.0  
> debug1: Local version string SSH-2.0-OpenSSH\_7.5  
> ssh\_exchange\_identification: read: Connection reset by peer

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<div class="post-metadata">

**Author:** ![grenville](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/grenville/32/29_2.png) [@grenville](https://cms-helpdesk.ncas.ac.uk/u/grenville)\
**Post date:** [30 January 2023 14:08 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-access-puma-new-mon-30-jan-2022/890/2 "2023-01-30T14:08:00Z")

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Mark

The problem is at JASMIN - they are working on it.

Grenville