# Unable to create a branch **URL:** \ **Category:** Rose/Cylc and FCM\ **Created:** [13 April 2023 13:05 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-create-a-branch/969 "2023-04-13T13:05:44Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![gwy](https://avatars.discourse-cdn.com/v4/letter/g/8e8cbc/32.png) [@gwy](https://cms-helpdesk.ncas.ac.uk/u/gwy)\ **Post date:** [13 April 2023 13:05 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-create-a-branch/969/1 "2023-04-13T13:05:44Z")
Dear CMS help desk, I have been trying to create a branch in the MET office repository and I have created a ticket for it. However I still can not create it. The error message is [FAIL] svn info --xml [https://code.metoffice.gov.uk/svn/jules/main/trunk@24333](https://code.metoffice.gov.uk/svn/jules/main/trunk@24333) # rc=1 [FAIL] svn: E170013: Unable to connect to a repository at URL ‘[https://code.metoffice.gov.uk/svn/jules/main/trunk](https://code.metoffice.gov.uk/svn/jules/main/trunk)’ [FAIL] svn: E215004: No more credentials or we tried too many times. [FAIL] Authentication failed I can copy a branch to my local environment no problem. Could you take a look. Thanks ---
**Author:** ![RosalynHatcher](https://dub1.discourse-cdn.com/flex013/user_avatar/cms-helpdesk.ncas.ac.uk/rosalynhatcher/32/11_2.png) [@RosalynHatcher](https://cms-helpdesk.ncas.ac.uk/u/RosalynHatcher)\ **Post date:** [13 April 2023 14:20 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-create-a-branch/969/2 "2023-04-13T14:20:44Z")
Have you set up caching of your MOSRS credentials? Which machine is this on? Regards Ros ---
**Author:** ![pmcguire](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@pmcguire](https://cms-helpdesk.ncas.ac.uk/u/pmcguire)\ **Post date:** [13 April 2023 14:22 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-create-a-branch/969/3 "2023-04-13T14:22:01Z")
Hi Wenyao: What command are you trying to use that generates the error message? Is this on JASMIN? Is it on the cylc1 Virtual Machine of JASMIN? I had trouble caching my MOSRS password earlier today on cylc1 on JASMIN. It wouldn’t ask me for an MOSRS password when I logged in to cylc1. Does it ask you for an MOSRS password? If it doesn’t ask for an MOSRS password, then in order to fix this, I needed to kill and restart my gpg-agent by doing this: 1. ssh to cylc1 2. ps -elf | grep $USER 3. search for the PID of gpg-agent 4. kill -9 PID (where PID is the the PID of the gpg-agent) 5. log out of cylc1 and log back in. It should now ask for a MOSRS password. Does this help? Patrick McGuire ---
**Author:** ![gwy](https://avatars.discourse-cdn.com/v4/letter/g/8e8cbc/32.png) [@gwy](https://cms-helpdesk.ncas.ac.uk/u/gwy)\ **Post date:** [13 April 2023 14:56 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-create-a-branch/969/4 "2023-04-13T14:56:37Z")
Dear Patrick, Thanks for your help. This has been solved. I firstly tried . mosrs-setup-gpg-agent and it is caching ok. But the problem still exists. Then I tried the mosrs-cache-password together. The problem does not pop up again. Thanks. ---
**Author:** ![gwy](https://avatars.discourse-cdn.com/v4/letter/g/8e8cbc/32.png) [@gwy](https://cms-helpdesk.ncas.ac.uk/u/gwy)\ **Post date:** [13 April 2023 14:57 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-create-a-branch/969/5 "2023-04-13T14:57:20Z")
it happened when I tried to create a branch as well as ‘fcm commit’ on the cylc1 on login2. ---
**Author:** ![pmcguire](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@pmcguire](https://cms-helpdesk.ncas.ac.uk/u/pmcguire)\ **Post date:** [13 April 2023 15:11 UTC](https://cms-helpdesk.ncas.ac.uk/t/unable-to-create-a-branch/969/6 "2023-04-13T15:11:27Z")
Hi Wenyao Well, if the problem went away, as you say, then it was some sort of temporary internal problem. But if it does come back, then let us know. Patrick